Aim Assessments - Complaints Procedure

At Aim Assessments we pride ourselves in delivering excellent customer service. We continually seek feedback on our service to ensure we can deliver the best to our customers. If you have any concerns with regards to any aspect of our service, please do not hesitate to contact us as soon as possible. We take all concerns very seriously and aim to resolve any issues as quickly as possible. However if this is not possible we have a complaints procedure that you can use.

The reason for this procedure is to ensure that:

• All complaints are dealt with fairly
• All complaints are dealt with in confidence
• All complainants have access to external support

Complaints Process

Your complaint should be directed to Matthew Timmis, Assessment Centre Manager and Managing Director of Aim Assessments. Complaints can be made against Aim Assessments, or a member of its staff through a variety of contact mediums:

Telephone: 07515 258 754
SMS & Text: 07515 258 754
Email: admin@aimassessments.co.uk

Post: Aim Assessments
The Tannery
91 Kirkstall Road
Leeds
LS3 1HS

Next Steps

Your complaint will be handled the same day if you contact Aim Assessments directly, or via phone. If you contact Aim Assessments via Email or Post we will respond to you within 10 working days.

If we cannot satisfy your complaint during this contact you should re-contact Aim Assessments, stating that you are "not satisfied with the complaint outcome". Aim Assessments will review your complaint with the Board of Directors to strive towards finding a satisfactory agreement.

Following this second contact, if you are still not satisfied, then we will ensure that we will work with you in viewing the complaint with an identified third party. As a first point of contact you can receive advice through the disabled Students Allowance-Quality Assurance Group (www.dsa-qag.org.uk) who provide a national regulatory role and can advise on access to the DSA.

For further explanation of this procedure, or to discuss any issues or concerns, please do not hesitate to contact us via the details above.